Return & Refund Policy

Vintage Hearts Club products are made to order. Because each item is produced specifically after an order is placed, we do not accept returns or exchanges for non-defective products due to a change of mind, an incorrect size or color selection, or an incorrectly selected phone, tablet, laptop, or other device model.

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact Vintage Hearts Club within 30 days of delivery so we can make it right.

Damaged, Defective, Misprinted, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, misprinted, or you receive the wrong item, contact Vintage Hearts Club within 30 days of delivery through our website Contact page, the chat feature at www.vintageheartsclub.com, or by email at contact@vintageheartsclub.com.

Please include your order number and clear photographs showing the item, the problem, and, when relevant, the packaging in which it arrived.

Once the claim has been reviewed, an eligible order may receive a free replacement/reprint or refund.

Do not return an item unless Vintage Hearts Club provides return instructions. In many cases, photographs may be sufficient and a physical return may not be required. If a physical return is required, Vintage Hearts Club will provide the appropriate return instructions, including the return address to use.

The customer is responsible for return shipping costs when a physical return is required, unless Vintage Hearts Club states otherwise in the return authorization.

Items mailed back without first receiving return authorization and instructions may not be accepted.

Non-Defective Products

Because Vintage Hearts Club products are produced specifically after an order is placed, returns and exchanges are not accepted when:

• The customer changes their mind.
• The wrong size or color was ordered.
• The wrong phone, tablet, laptop, Kindle, AirPods, or other device model was selected.
• The product was received as ordered but the customer would prefer a different size, color, design, or product.
• Minor size variations fall within the manufacturing tolerance stated in the product information.

Please carefully review product descriptions, compatibility information, measurements, size charts, colors, and product selections before placing your order.

Personalized and Custom Products

Personalized, customized, and made-to-order products cannot be returned or exchanged because of a change of mind or customer ordering error.

However, personalized and custom products are still covered by our policy for damaged, defective, misprinted, or incorrect items. If there is a manufacturing error or your order arrives damaged, please contact us within 30 days of delivery.

Natural Production Characteristics

Some characteristics are a natural result of the production or decoration method and are not considered manufacturing defects.

Embroidery

Because embroidery is created with stitched thread rather than ink, small variations between items can occur. The following may be considered normal characteristics of embroidery:

• Slight variations in stitch density or texture
• Visibility or texture of embroidery backing on the inside of a garment
• Simplification of very fine details, small text, or gradients during the embroidery digitization process

These characteristics are inherent to embroidery and do not necessarily indicate a production error.

Direct-to-Garment Printing

Some temporary characteristics can occur with direct-to-garment, or DTG, printing, including a faint odor on a new garment or visible pre-treatment residue, particularly on lighter-colored items.

These characteristics generally disappear after the garment is washed. We recommend following the care instructions supplied with the product, including washing garments cold and inside out when appropriate.

Minor variations in print placement that fall within normal production tolerances are also not considered manufacturing defects.

If you are unsure whether something you received qualifies as a defect, please contact Vintage Hearts Club and provide photographs so we can review it.

Lost Packages

If a domestic U.S. order has not been delivered within 30 calendar days, please contact Vintage Hearts Club promptly.

Before contacting us, please:

1. Verify that the delivery address provided with your order is complete and accurate.
2. Check the tracking information and contact your local post office or carrier, because packages are sometimes held for pickup or marked delivered before final delivery.

If these steps have been completed and the package still cannot be located, contact Vintage Hearts Club so we can investigate the shipment.

Printify currently uses a 30-calendar-day threshold for domestic U.S. packages and requires lost-package issues to be reported promptly afterward.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned to the production provider or carrier because the customer supplied an incorrect or incomplete address, the order may not qualify for a free replacement or full refund.

Depending on the circumstances, Vintage Hearts Club will review the order and determine what options are available.

Additional shipping charges or production costs resulting from an incorrect customer-provided address may be the customer's responsibility.

Exchanges

Because our products are made to order, Vintage Hearts Club does not offer exchanges for non-defective products.

If the wrong size, color, device model, or other product option was ordered, a new order will need to be placed for the desired item.

If you received an item that is damaged, defective, misprinted, or different from what you ordered, please contact us under the Damaged, Defective, Misprinted, or Incorrect Items policy above.

Sale Items

Sale-priced products are subject to the same made-to-order policy as regularly priced products.

Sale items cannot be returned or exchanged because of a change of mind, incorrect size or color selection, or an incorrectly selected device model.

However, sale items are still covered if they arrive damaged, defective, misprinted, or incorrect.

Gift Cards

Gift cards are non-refundable.

Refunds

If a refund is approved, Vintage Hearts Club will notify you.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since Vintage Hearts Club approved your refund, please contact us at contact@vintageheartsclub.com.

United States Shipping

Vintage Hearts Club currently ships within the United States only.

Questions About Your Order

Please contact Vintage Hearts Club directly with questions or concerns about an order. Customers should not return products or contact a production facility without first receiving instructions from Vintage Hearts Club.

You can reach us through:

Website: www.vintageheartsclub.com
Website Chat: Available at www.vintageheartsclub.com
Contact Page: Available through our website
Email: contact@vintageheartsclub.com